• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎02-07-2020 03:41 AM

HP Recommended
Product: dr0006tx
Operating System: Microsoft Windows 10 in S Mode

MY PC SHOWS SMART HARD DRIVE EROR WHILE STARTUP, I HAVE CHECED HARD DRIVE SMART CHECK, AND THE SAID CHECK FAILS. I AM UNABLE TO SORT THIS PROBLEM. AND ALSO MY SYSTEM HANGS UP WHILE WORKING AND COPYING OR PASTING TO THE DRIVES. PLEASE SORT THE ISSUED AS EARLY 

1 REPLY 1

‎02-07-2020 04:12 AM

HP Recommended

Hello, your drive is probably defect and need to be replace.. 

I don't know if this can work if you work on Windows 10 S but you can try to execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

If I understand you can't copy your datas on an external drive or USB key? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.