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‎01-30-2020 05:34 AM

HP Recommended
Product: HP Envy TS 14
Operating System: Microsoft Windows 8.1 (32-bit)

Hi everyone! I've just bought a replacement SATA HDD for my HP Envy TS 14, installed the HDD and I'm getting this error: SMART Hard Disk Error 301.

I've tried to change boot order, resetting default settings on BIOS and nothing seems to be happening. It boots up to the desktop after the error, but freezes completely, leaving me unable to interact with anything.

 

Can anybody help me??

1 REPLY 1

‎02-03-2020 10:14 AM

HP Recommended

@ShadowSavior Welcome to HP Community!

 

I understand that you are getting a SMART Hard Disk Error 301 error.

 

Do not worry. I will try to fix the issue.

 

Please perform the hard drive test and check.

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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