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‎03-29-2019 08:48 PM

HP Recommended
Product: Portátil HP - 14-R213la (ENERGY STAR)

Hi

On startup I am getting the following message: The SMART hard disk check has detected an imminent failure

I have run the diagnostic test and the test failed

FAILURE ID: RK5WXH-7P09JQ-XD7WL1-60FP03

PRODUCT ID: J2N23LA#ABM

Hard drive 1 

Please can somebody help??

Thanks

 
1 REPLY 1

‎03-29-2019 10:07 PM

HP Recommended

@Aidee1403 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.


In the US:


        http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1


or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.


         http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

What is the Operating system on your machine ?

 

Regards.

BH
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