SMART Hard Disk Error

[Davey_H]

Hi

On startup I am getting the following message: The SMART hard disk check has detected an imminent failure

I have run the diagnostic test and the test failed

FAILURE ID: Q0FU62-7T99B4-GXGJLK-60EV03

PRODUCT ID: N7H59EA#ABU

Hard drive 1 - Primary HDD Bay

Please can somebody help??

Thanks

[Huffer · Accepted solution]

Its an 11 inch x360 tablet model 11-k154sa correct?

The message means the internal 500 gig SATA hard drive is on its last legs; failure is right around the corner. You must replace the hard drive. Are you under warranty? 

Manual

Pages 32-35 show how to do the replacement and you need a slim form factor (7 mm thick) hard drive like this:

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_3?ie=UTF8&qid=154...

You can see the drive is not terribly expensive. If this looks like something you want to try to do, we can likely find you a video in addition to the Manual and help you get Windows and software back on it. If you would be willing to spend a little more you could upgrade to a much faster solid state drive. 

Post back with any other questions and please accept as solution if its the info you needed. 

[iomare]

Hi,

It means that SMART has checked the drive and has found that it is about to fail. If you can still boot into Windows you should backup all your important files. You could install a program which reads smart and see why it states imminent failure.

You should replace the drive:

So what you need is a 2.5" SATA3 hard drive (max 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 35 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c05819369

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-11-k100-x360-convertible-pc/8499314/model/8902159/p...

 I recommend to install HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Let me know if you need further help,

David

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