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MommyMan
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SMART Hard Disk Error

HP Notebook 15-ay061nr
Microsoft Windows 10 (64-bit)

On bootup, I get the following error:

 

SMART Hard Disk Error
Hard Disk 1 (301)

Hard Drive SMART Check: FAILED

FAILURE ID:RLG0XK-95C9S5-XD7UQJ-609103
PRODUCT ID:W2M76UA#ABA

Hard Drive 1 - Primary HDD Bay*

 

The unit is out of warranty. I just want to know exactly what the failure ID means. Does HP have a place to look up failure IDs?

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SMART Hard Disk Error

@MommyMan 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.

 

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.


   https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards

BH
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Message 3 of 3
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SMART Hard Disk Error

Hi

Just to supplement Banhien's excellent answer...

 

RLG0XK-95C9S5-XD7UQJ-609103

OK

11/21/19

301  -  Storage  --  Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

 

Therefore you may have the opportunity to BACKUP your data prior to replacing the HDD.

 

Then follow the advice from Banhien in his post.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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