• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-25-2017 02:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
I am having trouble with an HP 15-ay130nr that I purchased a little less than three weeks ago. When I turned it on today I was greeted by a screen that read as follows:
"The SMART hard disk check has detected an imminent failure. To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.
Hard Disk 1 (301)"
1. I am not sure how to back up the data while being locked out of the computer (which it seems I am)
2. In the event that my hard drive has failed (already?!), what are my best courses of action at this point? I am quite fond of my data, as well as having a working computer.
Any and all help is appreciated!
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2017 11:00 PM - edited ‎10-25-2017 11:01 PM

HP Recommended

@cyklops1

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

Contact HP with results of diagnostics testing to have the hard drive replaced.

https://support.hp.com/us-en/contact-hp/product/HP-15-ay100-Notebook-PC/12499456/model/16257624

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-25-2017 11:00 PM - edited ‎10-25-2017 11:01 PM

HP Recommended

@cyklops1

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

Contact HP with results of diagnostics testing to have the hard drive replaced.

https://support.hp.com/us-en/contact-hp/product/HP-15-ay100-Notebook-PC/12499456/model/16257624

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-26-2017 06:49 AM

HP Recommended
Thanks, I've done this and apparently the drive is physically damaged. I'm being sent a new one. Appreciate the help
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.