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HP Recommended
HP ProBook 650 G1
Microsoft Windows 10 (64-bit)

Dear Support,

 

I recently needed to password protect my laptop for my internship. Last week I needed to change something in my BIOS and it asked me for an Admin Password. I can't remember I also set an admin password and can't get into my BIOS anymore. I tried all my usual passwords, but none of them worked.

 

I know I need a SMC.bin file for my laptop to unlock it. Please could you contact me at edit

 

Thanks in advance!

 

Best regards,

Rudy Mas

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You will need to contact HP.  

 

You will  need to fill out the form

 

You can also contact HP suport through the HP Belgium web page.

 

http://welcome.hp.com/country/be/



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

3 REPLIES 3
HP Recommended

We are not able to provide an smc.bin file.

 

That will have to come from your contact with HP Product support.

 

You can contact HP via the following HP web document. It is unfortunate that you chose to start the thread on Sunday. 

 

https://support.hp.com/gb-en/contact-hp/product/hp-probook-650-g1-notebook-pc/5405400

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi Erico,

 

Do they have an E-mail address?

 

I can only find a phonenumber, but I would prefer the contact to be through E-mail.

 

Best regards,

Rudy Mas

HP Recommended

You will need to contact HP.  

 

You will  need to fill out the form

 

You can also contact HP suport through the HP Belgium web page.

 

http://welcome.hp.com/country/be/



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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