[SOLVED] Windows 10 - Laptop won't go into sleep mode

[exliko]

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@Lee_K_00 wrote:
Ah man I really thought I might of had a fix with that last night after rolling back the driver and installing the intel driver. I've not tested it myself yet but it did shut down ok last night.
I'm 99% certain that this is the HD Intel driver that's causing the problem.

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Which intel driver? From intel / HP's website?

[RorG9]

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@horizon-uk wrote:

Installed fine but left machine on over night in the morning it wouldnt wake up.

So this isnt a fix for me.

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Me either.

I've actually been using 15.40.4.64.4256 for a feew days. The validation error can be over-come buy downloading the zip of the drivers, going in to device manager and install/upgrading driver for graphics by the "I have a disk" method and pointing it the the Graphics directoty in nthe extracted drivers.

Still, no point since it makes no change.

[iYousif]

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@Sibu16 wrote:

well, some people are suggesting to reset your BIOS settings to default, except for UEFI settings(as users installing Windows in MBR cant go back to UEFI boot until the convert the partition to GPT). They focussed on giving priority to Internal HDD for boot and Disabling Hardware Virtualization and they claim it fixed their problem. Well, right now in office, can someone give it a try??(It wont take much pain for this)

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HP support offerd me the same thing yesterday that to reset the BIOS but I was at office so I agreed to give it a try when back home and report back to them. When I entered the BIOS I didn't find any way to reset it and today I brought the laptop to work with me, so if anyone knows how to guide me to do this I am willing to give it a shot. Mine is (UEFI) BIOS.

Edit:

I feel ashamed that I was entering F2 all night which takes me to HP Diagnose Check and not this BIOS (F10) and I didn't notic until this morning I was in the wrong place, I was sleepy!

Alright BIOS reset is now done. I will test and feedback.

[CoSpi]

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@Lee_K_00 wrote:

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@CoSpi wrote:

Hi I know it is not fix but I think is better than hard shutdown.
I can restart my laptop without any problem, so when I want to shutdown I do restart instead and when it starting again I quickly do hard shutdown.

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*sigh* here we go again lol.

The problem here is that, you think you can restart without any problems. But infact the laptop is actually doing a hard shut down on itself before it starts itself back up again. So in short, you could probably save yourself the hassle of restarting first and just carry on with the hard shut down. This can be backed up by checking the log files in Event Viewer.
The only plus I can see from this mess is that when you click shut down, the laptop begins the process of shutting down and seems to get quite far into it before the crash. So I HOPE that it's been able carry out a majority of what it needed to do before it crashes. That way any long term damage will be at a minimum. Again, I HOPE!

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well in my case with HP Envy 15 when I shutdown, screen turns black and I am able to move with mouse cursor but that's it. Than I have to do hard shutdown while all unsaved data are still in RAM. but when I do restart everything looks like it should by, HDD makes his noises, fan speed up and than down and than click and it is done. I dont have battery in so if I pull the plug in this moment than nothing wrong is done.
And even with the battery, if I do hard shutdown right from the beginning nothing wrong is happening because PC do just reading and no writing am I right?

[Luke_Duckwalker]

I've read pretty much everything on this thread. I've got a Pavilion dv15 and I face all of the issues you described. No sleep, no shutdown and the reboot is not a clear reboot, because it cuts power and than restarts. I also have the synaptics driver resetting everytime I boot, but nevermind, that's a secondary issue. I tried updating the BIOS, I have the 4256 Intel Driver. I noticed like most of you that the issue comes only after a certain period of usage of the PC. I talked with HP support and they confirmed that the fix should come from MS, but can't say me when. At the moment I don't want to try the rollback to 8.1 and then reinstall 10, because I've read that it caused other troubles to some people and I don't want to risk. I'll continue to follow this thread, hoping that in a near future someone will come up with good news and not with all the "solutions" that have been proposed until now and don't work. For now, I'll stick with this situation and try to shutdown the pc only if necessary.

[bLizZaRd_95]

Guy asking about how to reset bios values read my post 2 pages back, has a link describing how to do it

[Luke_Duckwalker]

I've noticed that this Intel Driver appeared on my pc product page under windows 10 section:

What do you suggest me to do? Should I install it? As I already said 10 minutes ago, I've got the 4256 driver and still facing the issue.

[Zoomelliott]

I have a pavilion 15n, with intel 4400 and nvidia 740 gpu.

I had the same problems described in this thread after doing a clean install from an iso created with the media tool. So I decided to do a second clean install to see if it would make any difference. i did not, plus I ran into an activation error.

So I decided to load back a system image I did imdediatly when I updated 8.1 to 10 via windows update on July the 30 th and i had never used.

The intel gpu driver reverted from 4256 to 4248 after searching for an updated driver.

Now it's been 5 days and I had 0 problem with sleep, reboot and shutdown. Laptop is behaving as it should.

My windows 8.1 had hibernation and fast boot disabled when it was updated to 10.

Yesterday I enabled hibernation and fast boot and it's still working fine.

[MartinBoe]

My system has Intel 4248 installed and still doesn´t shut down correctly ...

[re4med]

The log off > close lid supposed solution is not one that works for me.  It worked once.  2 hours later...not at all. 

I am so utterly tired of trying things. Revert, update BIOS, change this and that. I am resolved of two things:  one nothing is going to get fixed until an official something comes from MS. Two, I am tired of trying.

Last night, I spoke with an HP Tech Manager and he informed me that this is extremely widespread. If we are all suffering, we are not suffering alone.  I was also told by another HP tech that this problem is not the ONLY problem.  There are over 170K comments in forums with other issues related to Wi-FI, display, etc.  At least my internet works correctly. 🙂

So, we wait...and wait.  I asked the HP Manager if they are riding MS's butt.  He said they are in close contact with them, but they are not able to give an ETR.  I told him to threaten MS that HP will no longer run their OS's on their machines. HA. 🙂

Frustrating to be sure...