[SOLVED] Windows 10 - Laptop won't go into sleep mode

[re4med]

Last night I realized the best part of Windows 10. There will never be a Windows 11 upgrade to suffer through. 🙂

[fasst]

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@Lee_K_00 wrote:

I had a feeling there'd be an update today. Don't all Microsoft updates release on a Tuesday? I expect another one next Tuesday. But as for the update itself, it's just all Microsoft Office updates by the looks of it! No use for fixing our issue.
And another day passes...

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Got this one right now: Cumulative Update for Windows 10 for x64-based Systems (KB3081436)

Don't know if it makes any difference for people with the problem as I don't have it.

[re4med]

Everyone --- use this link to send feedback to the VP of HP.  Bomb his inbox (or someone working for him).  This whole thing is beyond ridiculous now...

https://hpsupport.qualtrics.com/jfe/form/SV_3Ue8Nrgq9vIeVYF?Q_CHL=si&Q_lang=EN&CurrentPageURL=http%3...

[fasst]

Hello and thanks for posting on the HP support forums.  HP is not ignoring the problem.  HP has to wait for the hard ware manufacturer such as intel and so on in hand with microsoft to complete actual new drivers and software.  Once this is released to HP it will be updated on the support page for your product as new drivers and software for windows 10.

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-10-Laptop-Sleep-Mode-Pr...

[Lee_K_00]

This thread would never of reached 70 pages if they had of just came out with that in the first place!

[re4med]

That is not a reason to stay silent. An official word from HP, their progress, etc. is customer service 101. It is not this issue is isolated to a hand-full of people. The lack of information OFFICIALLY from them is absolutely inexcusable.

[Timstarh01]

Between the cumulative updates and the chipset update, the issue appears to be resolved on my HP Pavilion. Perhaps it is temporary, I will update again if it is.

[re4med]

...and ignore my typos. Sure sign I was posting on my phone (which, by the way, is not being run by Microsoft) 🙂

[painkiller17]

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@fasst wrote:

Hello and thanks for posting on the HP support forums.  HP is not ignoring the problem.  HP has to wait for the hard ware manufacturer such as intel and so on in hand with microsoft to complete actual new drivers and software.  Once this is released to HP it will be updated on the support page for your product as new drivers and software for windows 10.

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-10-Laptop-Sleep-Mode-Pr...

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And that is why I vented my frustration with this message. Thanks a lot re4med for posting the link for feedback.

"

HP Pavilion 15 p001-tx. Just reply me if you can to this one thing: When all other brands' notebooks are working just fine with Windows 10, why are the developers at HP sleeping instead of fixing the problem of an incompatibility issue between HP hardware and Win 10? Take a thorough look at the 692 replies on this thread at HP support forum, which I should rather call 'Self-discussion portal from HP'

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-10-Laptop-won-t-go-into...

I don't care if it is an Intel component or someone else's that's causing the problem. What I'm desperately interested in listening is how you would explain 692 replies on a question over a period of 13 days that went unattended by any Support person from HP? Forget about a solution you couldn't even provide one pacification message to no less than hundreds of HP users? And if you are still unaware of this issue, there is nothing for your team to do. Sit back and relax. I'll tell you, problems like these will come and go but this tale of your negligence should last for a really, really long duration."

[fasst]

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@painkiller17 wrote:

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@fasst wrote:

Hello and thanks for posting on the HP support forums.  HP is not ignoring the problem.  HP has to wait for the hard ware manufacturer such as intel and so on in hand with microsoft to complete actual new drivers and software.  Once this is released to HP it will be updated on the support page for your product as new drivers and software for windows 10.

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-10-Laptop-Sleep-Mode-Pr...

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And that is why I vented my frustration with this message. Thanks a lot re4med for posting the link for feedback.

"

HP Pavilion 15 p001-tx. Just reply me if you can to this one thing: When all other brands' notebooks are working just fine with Windows 10, why are the developers at HP sleeping instead of fixing the problem of an incompatibility issue between HP hardware and Win 10? Take a thorough look at the 692 replies on this thread at HP support forum, which I should rather call 'Self-discussion portal from HP'

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-10-Laptop-won-t-go-into...

I don't care if it is an Intel component or someone else's that's causing the problem. What I'm desperately interested in listening is how you would explain 692 replies on a question over a period of 13 days that went unattended by any Support person from HP? Forget about a solution you couldn't even provide one pacification message to no less than hundreds of HP users? And if you are still unaware of this issue, there is nothing for your team to do. Sit back and relax. I'll tell you, problems like these will come and go but this tale of your negligence should last for a really, really long duration."

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I agree,  but when writing you, you mean me? I just copied a part of the anwer from the HP-representative and pasted a link to the original posting.

Write your answer directly to the HP-representative in the link.