[SOLVED] Windows 10 - Laptop won't go into sleep mode

[bLizZaRd_95]

That's just great, I have a dv6 as well that I updated yesterday with windows 10, I guess that one will have the same problem as well in future? Fml...
Hp pavilion dv6 and hp envy 15, I made the mistake of buying the wrong laptops twice??

[Sibu16]

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@eldavies wrote:

 >>

As I'd said, it makes no sense. However please remember I actually did an almost legit experiment as I did it BOTH ways.

10 -> 8.1 -> 10 by windows update = still a sleep problem

10 -> 8.1 -> 10 by http://www.microsoft.com/en-us/software-download/windows10 (which may or may not be the same as "ISO") = no sleep problem

Most likely one way landed me a bad driver and the other didn't. However there were enough glitch oddities along the way (like I'm not able to install HP assistant, I had to manually install the fingerprint scanner driver, etc) that i can't say the "solution" is repeatable for everyone.

Still, I've not clearly seen anyone here say "I went back to 8.1 and reinstalled from the microsoft website and it still didn't work". I'd like to see more people try so we can confirm or deny

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Well, one question? Now that you were already on Windows 10 before, you can do a clean install and get activated. So, using the media creation tool, you did a clean install or clicked upgrade? Well, as far as my case is concerened, I created my own iso file after upgrading from Windows 10 Insider Preview build 10166 to 10240, by decrypting and converting the ESD file it downloaded after I upgraded to RTM(build 10240)and bundling it into iso. Later, I also did a clean isntall using same iso I created. And I am also among those facing shutdown problems, if I use for a longer period of time at once.

And I am the one who reverted back to 8.1, flash an older bios (F.36), reflashed the latest F.42 bios, did a clean install of Windows 10----->no problems untill I install Intel HD drivers.

As you are the one facing no problems, it would be helpful for us if you try the following and report back.

Try using your laptop for a longer duration, which must include installation and uninstallation of huge softwares(like PC Games) or even core Windows components like Visual C++ or even MS Office, then play a game like Watchdogs for 15 minutes(provided that you love playing such games), then watch some video clip, then do a registry clean using many user's beloved "Ccleaner" or preferably "Wise365" and then try to Shut down.

Now is it in a proper way?? For me, if I use my laptop even for a longer duration, but just watch a video clip and do nothing like installation or playing games, it shuts down properly. But if i install anything more than 2 programs, and then shutting down quickly, even within 15 minutes, I face the shut down issue. But i have never faced any such issue with Windows 7 or WIndows 8.1 in the very same laptop of mine.

Meanwhile, it would be helpful for many of us, if any user is PATIENT ENOUGH to download the iso image again using media creation tool and perform a clean install, install the necessary drivers as reported by eldavies (but no idea whether he did a clean install or upgrade) and report back for errors, if any(shutdown related), after performing certain operations(not just switching your laptop on and leaving it like that) in their laptops for atleast 1 hour.

[Sibu16]

So after messing and screwing up our laptops with their FREE OS, MS wants us to do this.

[colorlesss]

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@colorless wrote:

For those of you who think you've fixed this do these steps
run command prompt with admin privileges then run this command "powercfg /energy" whitout quotes wait 60 secs
goto the c:\Windows\System32\energy-report and copy that html file into your desktop and open it with your browser 
If you find some error(red color) eg 

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

your solution is not correct I tried many ways but still didn't I'm going back win 8.1

I installed win8.1 and I ran "powercfg /energy" then I compared the win8.1 result with win10 and I released my problem is related to this

Platform Power Management Capabilities:The S3 sleep state has been temporarily disabled by a system component.

The computer may not transition to sleep when the following components are installed or tasks are ongoing.

Microsoft Basic Display Driver or Microsoft Basic Render Driver

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false S2 Sleep Supported false S3 Sleep Supported false S4 Sleep Supported true

please read the following I don't have time to investigate it further for today

https://social.technet.microsoft.com/Forums/en-US/b3d5754b-c524-4d19-85f2-90ec46e52298/sleep-issues?...

http://www.airytec.com/en/switch-off/get.aspx

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[Sat3rn]

He clicked upgrade all ( 4) of us did and it worked ...no need to do a clean install just reinstall and upgrade BIOS and be sure to upgrade using the media creation tool

[Sibu16]

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@Sat3rn wrote:

He clicked upgrade all ( 4) of us did and it worked ...no need to do a clean install just reinstall and upgrade BIOS and be sure to upgrade using the media creation tool

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Well, I was curious about clean install, because it takes less time.(no need of transferring files, as I have installed just a few needy programs as of now until the fix arrives). I was keen about clean install, just in case something wrong happens with your laptop(as in you are unable to boot into Windows and also unable to use the repair or clean pc function) and you wish to clean format, I dont think so you would go back to windows 8.1 and then again use the media creation tool to Upgrade again instead of using the iso for a clean install.

[iYousif]

The drivers page keep telling me there's a new drivers updates. When I download the new update let's say:
Intel Chipset Installation Utility and Driver (sp72043.exe) - Updated Aug 11, 2015

Digital Signed: Monday, ‎August ‎3, ‎2015 10:11:43 AM

I end up having the same excat file. I am not sure why HP is keep updating the drivers page with new release dates for the same old drivers!

[re4med]

I don't remember if anyone has posted this prior, but I wonder what would happen if one upgraded Win10 from an upgraded state.  That is, upgrade a Win10 installation from the ISO (Media Creation Tool -- same/same).   I wonder if that is even possible and if the ISO TOOL would freak out and say "hey dummy!  you already have Windows 10!" 🙂

Not that I think the ISO and the Windows Update version are DIFFERENT sets of code.  

[iYousif]

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@re4med wrote:

I don't remember if anyone has posted this prior, but I wonder what would happen if one upgraded Win10 from an upgraded state.  That is, upgrade a Win10 installation from the ISO (Media Creation Tool -- same/same).   I wonder if that is even possible and if the ISO TOOL would freak out and say "hey dummy!  you already have Windows 10!" 🙂

Not that I think the ISO and the Windows Update version are DIFFERENT sets of code.  

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Been there. Posted that!
I upgraded from Windows 10 ISO, not from the pop-up/upgrade offer. Still suffering the issue!

[Sibu16]

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@iYousif wrote:

The drivers page keep telling me there's a new drivers updates. When I download the new update let's say:
Intel Chipset Installation Utility and Driver (sp72043.exe) - Updated Aug 11, 2015

Digital Signed: Monday, ‎August ‎3, ‎2015 10:11:43 AM

I end up having the same excat file. I am not sure why HP is keep updating the drivers page with new release dates for the same old drivers!

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They don't know how to manage a page. Instead of "Last Checked", they wrote "Last Updated". When nothing was updated at all. And below, they have a "Released" thing, where one can be confused it with the release of the original and initial driver and not the updated ones.