STILL NO RECALL on x360 Spectre? 2 in 1 - 13" ae012dx series.

[ShortBusGus]

Urgh! Help!

I simply cannot believe there's still no recall on the 360 spectrums especially the ones from the 2017-2018 lots. Every other YouTube video I see and a significant # of laptop repair technicians I spoke with say they get more of these than anything else except one graphics card that they get just about the same amount of repair tickets for.

They said HP x360 Spectre is making them rich! They can repair most of them w/o even disassembling the unit all the way. They say and what I read is POWER ISSUE after POWER ISSUE, MB issue, screen issue and more power issues!

The biggest bummer for me is I absolutely love this laptop when it's functioning the way it should!! Until I learned of all the repeated issues people are having and how frequent they are id have considered buying another one In a few years 🤫🙃😟.

Seems I am SOL since warranty period has lapsed, however I've barely used the laptop and it was working fine and just went to brick mode for no reason, right before my eyes too, as I sat and read an ebook!  I can't afford a new laptop or the cost(s) I've been quoted for a repair 🤦.

What is the actual reasons for no recall at this point? Someone please explain. 

What can I do? Please help: anyone, hp support, users? 

I've been using HP products for years and typically have a pleasant experience, this is not one of them 🙄

[ShortBusGus]

Crickets... @hpsupport @support @hp @help 

[Dragon-Fur]

@ShortBusGus 

We are not HP Support.

The HP Community is a user forum -

From our HP Community Home Page:

The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

--------------------------------------------------

Yeah, but ...

The lack of a recall for your system -- or any system, for that matter -- is entirely at the discretion of HP.

Experts never comment on decisions made by HP --

There is no point and doing so is outside of our mission.

Comments are welcome here as long as they continue to adhere to the Community  Rules of Participation.

I've made the Moderators aware of your concerns.

Should there be a response, look for a message here before the agent uses other means to contact you.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[A_Gayathri]

Hi @ShortBusGus,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.