STUCK IN PREPARING AUTOMATIC REPAIR

[Cyn28]

Hello. So I’m having an issue here with my laptop. So about a year now my laptop will not startup at all. I’ve tried the steps of resetting all settings use the ESC and ran system test selecting F2 and the test all comes back as a pass for every test but I still wind up being stuck int “ Preparing Automatic Repair” screen again and again. PLEASE ANYONE HELP. 

[Cyn28]

Also I have tried F11 “system recovery” and I still wind up shut on the please wait black screen forever. 

[Irfan_06]

Hi @Cyn28,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support