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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Saying Boot Device Not Found, have failure ID

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11-03-2020 02:22 AM
Hello loves. Its Love. My hp Notebook Energy star 15-f272wm
is no longer acting correctly. I ran test and checks and it's telling me the smart check: passed &
Short DST: failed
Its also giving me a failure id:
94L4XG-8GGA9K-MFPX7F-6OQ803
& product id: N5YO5UA#ABA
Hard Drive 1
Can somebody please help or guide little old me please!! ♡
11-07-2020 01:50 PM
The tool we use to decode the error codes says the one you posted is invalid -- so we don't know what the code means.
But based on your comments, the issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
I am a volunteer and I do not work for, nor represent, HP