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RosiePosie16
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Scammed and Locked out

HP Stream Notebook

okay so, my mom was using my laptop and a popup came up saying i had a virus, it was obviously a scam but she didnt know that. She ended up calling the number and i got logged out of my computer. is there any way i can gain access back to it ?? please help. thank you

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RosiePosie16
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Scammed and Locked out

i forgot to add this code comes up when a recover screen comes up “ 0xc000000f “

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Scammed and Locked out

@RosiePosie16

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation