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‎06-20-2020 02:57 PM

HP Recommended
Product: 15-bw011dx
Operating System: Microsoft Windows 10 (64-bit)

Well I'm trying to upgrade to an ssd in my laptop. While attempting to boot from the usb drive that has the windows installer tool on it I will get a scrambled screen after the windows icon displays on screen. I then installed the windows os onto the ssd using another pc and it will work normally on that machine. After installing into the hp laptop I get a scrambled screen while trying to boot after the windows icon displays and states that windows is repairing.

 

In bios boot options I have an option of either uefi or legacy. The bios will not find the ssd under uefi but will boot it under legacy although this will result in a scrambled screen. in the boot order it does not show specifically the Samsung 860 evo ssd, although when in boot manager I can see the ssd by name but when booted results in a scrambled screen. I can install my original hdd that came with the laptop and it works no problem, I cant install the new ssd into another machine and it works no problem. not sure what the problem is but any insight would be appreciated.

3 REPLIES 3

‎06-20-2020 03:07 PM

HP Recommended

Hi:

 

What happens when you use the HP cloud recovery tool to create a bootable USB recovery drive?

 

If you haven't tried that, here is an info link for how to use the utility...

 

https://support.hp.com/us-en/document/c06162205

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‎06-20-2020 03:30 PM

HP Recommended

Well I'm not trying to save any data from the previous hdd. The previous hdd works fine and I have it installed into the lap top right now just to have it working. I have a new product key (I intend to use the hdd in another machine) and just want to have this new ssd work in my hp laptop, it works in 2 other machines I've installed it in so I'm not sure why this hp will not boot it properly.

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‎06-20-2020 04:15 PM - edited ‎06-20-2020 04:29 PM

HP Recommended

Did you read the info link I posted?

 

The tool has nothing whatsoever to do with saving data from your old hard drive.

 

It creates a bootable USB drive that reinstalls W10, the drivers and the software that originally came with your notebook.

 

Anyway, that is the only suggestion I can offer.

 

it's anybody's guess why the Samsung drive doesn't work in that specific model notebook.

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