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LadyBug10
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Message 1 of 2
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Screen Freezing

Microsoft Windows 10 (64-bit)

My laptop keeps freezing so before it freezes my screen turns bright and my curser  disappears then I shutdown my laptop and then it dose it again please help me fix this problem 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Screen Freezing

@LadyBug10

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • What are the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

Keep me posted.

ECHO_LAKE
I am an HP Employee

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