Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Screen Freezing

Microsoft Windows 10 (64-bit)

My laptop keeps freezing so before it freezes my screen turns bright and my curser  disappears then I shutdown my laptop and then it dose it again please help me fix this problem 

HP Support Agent
HP Support Agent
10,865 10,837 466 524
Message 2 of 2
Flag Post
HP Recommended

Screen Freezing


Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • What are the product and serial number? Use this link to find it:
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

Keep me posted.

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation