Screen Goes Black after entering pin in windows login

[CRobGauth]

I have this laptop.

Originally came with windows 10 but upgraded to windows 11.

Recently, it has an issue.

Appears to boot up ok.

But when I enter pin on login screen it just goes black.

I see cursor move and can ctrl-alt-del to get a screen.

I have tried a few things to correct.

I tried to roll back to earliest restore point.

I got an error on that.

I also tried sfc /scannow.

It shows a number of files corrupted and that they were fixed.

But reboot does help.

Finally gave up and figured I would would need reinstall Win 10.

I downloaded the Cloud Recovery App to another HP PC.

Installed and then got the following error (I did run as admin):

Error 0xC00412

Does anyone have any other ideas outside of Cloud Recovery?

And if my only option is cloud recovery, what is this error and how do I correct?

[Kuroi_Kenshi · Accepted solution]

Hi @CRobGauth,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and resolve the issue:

Boot into Safe Mode

Booting into Safe Mode helps diagnose and correct startup issues.

1. Restart your computer.
2. As soon as the system starts booting, press and hold Shift+F8 to enter Safe Mode.
3. Select Troubleshoot, then Advanced options.
4. Choose Startup Settings, then Restart.
5. Press F4 to boot into Safe Mode.

Update Graphics Drivers

Sometimes, outdated or corrupt graphics drivers cause these issues.

1. Press Win+X and select Device Manager.
2. Expand Display adapters.
3. Right-click the graphics driver and select Update driver.
4. Choose Search automatically for updated driver software.
5. Restart your computer.

Perform a Clean Boot

A clean boot starts Windows with a minimal set of drivers and startup programs.

1. Search for msconfig and open System Configuration.
2. Under the Services tab, check Hide all Microsoft services.
3. Click Disable all.
4. Under the Startup tab, click Open Task Manager.
5. Disable all startup programs.
6. Restart your computer.

Run System File Checker Again

To fix corrupted system files:

1. Open Command Prompt as an administrator.
2. Type sfc /scannow and press Enter.
3. Restart your computer.

Run DISM to Repair Windows Image

DISM can repair potential issues with the Windows system image.

1. Open Command Prompt as an administrator.
2. Type:DISM /Online /Cleanup-Image /RestoreHealth
3. Press Enter and wait for the process to complete.
4. Restart your computer.

Check for Windows Updates

Ensure your system is up to date:

1. Go to Settings, then Windows Update.
2. Check for updates and install any available updates.
3. Restart your computer.

Reset Your PC

If none of the above steps work, consider resetting your PC:

1. Go to Settings, then System.
2. Select Recovery.
3. Click Reset PC and choose Keep my files or Remove everything (depending on your preference).

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @CRobGauth,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and resolve the issue:

Boot into Safe Mode

Booting into Safe Mode helps diagnose and correct startup issues.

1. Restart your computer.
2. As soon as the system starts booting, press and hold Shift+F8 to enter Safe Mode.
3. Select Troubleshoot, then Advanced options.
4. Choose Startup Settings, then Restart.
5. Press F4 to boot into Safe Mode.

Update Graphics Drivers

Sometimes, outdated or corrupt graphics drivers cause these issues.

1. Press Win+X and select Device Manager.
2. Expand Display adapters.
3. Right-click the graphics driver and select Update driver.
4. Choose Search automatically for updated driver software.
5. Restart your computer.

Perform a Clean Boot

A clean boot starts Windows with a minimal set of drivers and startup programs.

1. Search for msconfig and open System Configuration.
2. Under the Services tab, check Hide all Microsoft services.
3. Click Disable all.
4. Under the Startup tab, click Open Task Manager.
5. Disable all startup programs.
6. Restart your computer.

Run System File Checker Again

To fix corrupted system files:

1. Open Command Prompt as an administrator.
2. Type sfc /scannow and press Enter.
3. Restart your computer.

Run DISM to Repair Windows Image

DISM can repair potential issues with the Windows system image.

1. Open Command Prompt as an administrator.
2. Type:DISM /Online /Cleanup-Image /RestoreHealth
3. Press Enter and wait for the process to complete.
4. Restart your computer.

Check for Windows Updates

Ensure your system is up to date:

1. Go to Settings, then Windows Update.
2. Check for updates and install any available updates.
3. Restart your computer.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[CRobGauth]

I had to end up doing the PC reset.

I was unable to perform a few of the options (updating drivers for example) because I could not get windows to completely boot.

Would not come up in safe mode.

Thanks

[Kuroi_Kenshi]

Hi @CRobGauth,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,