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- Screen flicker on startup before and after burning smell

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05-07-2020 06:05 PM - edited 05-07-2020 06:46 PM
I started having screen issues about two weeks ago. On startup, the screen would flicker. I would still be recognized and logged in. Software would open. Everything seemed fine except for the screen flicker.
When I would turn off the screen/put to sleep, then turn back on, the screen was fine.
Today after making a few videos and rendering a few 3D files, I heard a soft pop/fizzle and a burning smell emanated from the computer's right fan exhaust. I immediately shut it down and 10 min later used a can of air to try and clean it out as best as I could. I feel it's difficult with the computers design.
I don't know if the two are related. The screen issue still persists. I've tried updating drivers and BIOS. Still occurs.
What do y'all suggest I do next?
This is of my desktop, the image is visibly there, and I can see my mouse when I move it. But the screen is staticy/flickery
05-15-2020 02:09 PM
@JoshuaWCrawford Welcome to HP Community!
I understand that the Screen flicker on startup before and after burning smell.
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, you may need to replace the LCD/Repair the computer:
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
Reply with the result of the above-mentioned steps, for further assistance.
Keep us posted,
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