Screen goes to black, won’t allow login.

[G_Meems]

Hi, my brand new HP laptop won’t let me login.  I have rebooted several times.  When (finally) the screen saver displays there is no option to login.  If I click anywhere on the screen, it will go black, and after a minute returns. Nothing will trigger the login screen, neither the space bar, nor any key, nor the mouse. 

[sandytechy20]

@G_Meems

Welcome to HP support community.

Provide the product details or the complete computer model number?

Meanwhile:

 Boot into safe mode using these steps:

Turn on your computer and repeatedly press the esc key until the Startup Menu opens. Begin a System Recovery by pressing F11.

1. If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot.

   

2. Click Advanced options.

3. Click Startup Settings. If the Startup Settings option does not display, follow the steps in the section Entering Safe Mode without access to Startup Settings.

   

4. Click Restart.

   

   The computer restarts, and another Startup Settings screen opens showing a list of different startup options.

5. Choose the Safe Mode option you want from the Startup Settings menu:

   • Press the F4 key for Enable Safe Mode. Safe Mode starts Windows with a minimal set of drivers and services.

   • Press the F5 key for Enable Safe Mode with Networking. Safe Mode with Networking starts Windows in Safe Mode and allows access to the Internet and your network.

   • Press the F6 key for Enable Safe Mode with Command Prompt. Safe Mode with Command Prompt starts Windows in Safe Mode with a Command Prompt window.

Then try the steps mentioned in this HP document to fix this issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.