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‎03-15-2024 10:23 AM - edited ‎03-15-2024 10:24 AM

HP Recommended

The battery on my HP model M3-U003DX was starting to die quickly so I replaced it with a new one. After I put it back together and powered it on, the screen stays black or won't turn on. I tried plugging an external monitor in with the HDMI port and it that worked, buy the screen on the lap top still won't illuminate. One thing I did notice though is that the touch screen still functions. I've taken it apart 3 times to see if I may have disconnected something to no avail. I even put the old battery back in and it still doesn't work. I wonder what I did to make it stop working?

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1 REPLY 1

‎03-15-2024 04:08 PM

HP Recommended

We're not laptop techs here -- so we have no way of telling you what to check for a missing connection.

 

Your only recourse is to take this some place where they repair laptops and PAY them to open it and check it out for you. 

 

IF it IS a loose or wrong connection, you will get back a working laptop.



I am a volunteer and I do not work for, nor represent, HP
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