Screen showed “locking” then shut down and won’t restart

[LindaAB-1]

HP laptop 15s-eq1096AU

I was printing a page and as I hit PRINT the screen showed “locking” and shut down,

I have followed the instructions and tried a hard shutdown but it won’t turn on.

Please help. 

[Hawks_Eye]

Hi @LindaAB-1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP laptop 15s-eq1096AU unexpectedly shut down and now won’t turn on. Here are some steps you can try to get it working again:

Perform a Hard Reset

• Disconnect the power adapter.
• Press and hold the power button for 15-20 seconds to discharge any residual power.
• Reconnect the adapter and try turning the laptop on.

Check for Power Indicators

• Look for any blinking lights near the power button or charging port.
• If the charging LED blinks, it may indicate a battery failure.

Try a BIOS Reset

• Press and hold Win + B, then press the power button for a few seconds.
• If the BIOS recovery screen appears, follow the instructions.

Test with Battery and Adapter Separately

• If your laptop has a removable battery, take it out and try powering on with just the adapter.
• If the battery is non-removable, leave the laptop plugged in for 30 minutes before attempting to turn it on.

Run HP Hardware Diagnostics

• If the laptop powers on but doesn’t boot, press Esc repeatedly during startup.
• Select F2 for HP Diagnostics and run a Battery Test.

Let me know if you need further assistance!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye