Screen won't display after screensaver

[tomatoes210]

This doesn't happen all the time but happens enough for me to notice it's a problem. Sometimes when I leave my laptop alone for a while, the screensaver (a black screen) activates but it does not fall asleep. Then when I go back to the laptop, the screen stays black and does not come back on. I tried clicking the mouse and pressing buttons but it doesn't work unless I shutdown. I also know it's not asleep since I can see button lights on and hear the fan running in the background. What could be the issue and how do I fix it?

[A4Apollo]

Hey there! @tomatoes210, Thanks for stopping by the HP Support Forums!

I understand you have issues waking your computer from sleep mode.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number and operating system you are running on your PC to assist you better.

Try few steps recommended below.

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];

Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.

Also, try updating the BIOS and chipset drivers on your PC and check if it helps.

Link to update the BIOS.

Also, update the chipset drivers on your PC using this link.

Let me know how it goes!

Have a beautiful weekend ahead! 🙂

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