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HP Recommended

My laptop restarted itself and now it’s saying selected boot device failed. Somehow we got past that screen and  We’ve walked through the steps we could find online until we got to a “hard drive test” screen. We ran a hard drive test and it passed. Please help! We’re stuck on a loop and I need my laptop and the programs on it. 

1 REPLY 1
HP Recommended

Hi@MelMickler, Welcome to the HP Support Community!

 

I reviewed your post and I understand it's not booting to Windows.

 

If you recently installed an additional hard drive, turn off the computer and remove the drive before using the following steps: (Click here for details) 

  • Open HP System Recovery: 

CAUTION: 

Please backup your data before proceeding further: 

  • Press the F11 key repeatedly while the computer is starting. 

  • If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery. 

  1. Select Microsoft Startup Repair tool and wait for the repair to find and fix errors. When finished, restart the computer; even if the startup repair tool finds errors but cannot fix them. 

  2. If the error message persists, open the recovery manager screen as was done in step 1. 

  3. At the recovery manager screen, press ALT + D. 

  4. Enter the following text at the command prompt: bootrec /rebuildbcd 

  5. If bootrec displays "Add installation to boot list?", press y. 

After bootrec completes successfully, the computer displays "The operation completed successfully". 

  1. To close the command prompt, enter the following text: exit 

  2. At the Recovery Manager screen, select Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer. 

  3. The error should no longer open. If it does, perform a system recovery, making sure to backup important files. 

If you removed a hard drive before using these steps, replace the drive. If the error occurs again, make sure the additional hard drive is not set as an active drive. Only the main bootable drive should be set as active. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.