Shift Key Virtually Stuck

[alifarrish]

My laptop is malfunctioning such that the shift key is virtually stuck, ie when I go to type in numbers it writes the symbols corresponding to SHIFT+number (for example, 3 is only written as #, etc). I can't get into the laptop to troubleshoot at all since my password is exclusively numbers and I can't type in the numbers without them being changed to symbols. What can I do to fix this? I am completely stuck on the login screen and can't use the computer at all unless this problem gets fixed.

[GeorgeFN]

You might try the hard reset as suggested and explained in this post:

hp laptop keyboard has stopped working. 

And here's an HP article on Incorrect Characters are Displayed when Using Keyboard

One of these might help. 

Thanks for using the forum!