• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-03-2018 01:00 AM

HP Recommended
Product: Model: G6-2228dx
Operating System: Microsoft Windows 7 (64-bit)

Hard Disk not found

Short DST: FAILED

Failure ID: Q4XS3L-6G699K-MFPX0K-60X703

Product ID: C5U59UA#ABA

Hard Disk 1

5 REPLIES 5

‎11-03-2018 01:08 AM - edited ‎11-03-2018 01:10 AM

HP Recommended

Replace the hard drive with a retail 2.5" SATA laptop drive. I assume you made Recovery Disks? You will need them to install Windows on a new drive.

Maintenance and Service Guide shows how to replace drive:

https://support.hp.com/us-en/product/hp-pavilion-g6-2200-notebook-pc-series/5296082/model/5316976/ma...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-03-2018 07:26 AM

HP Recommended

No, I did not make any recovery disk as the laptop was dropped and after I started to want to turn on the laptop it detected that it did not have a hard disk. So if I order just the SATA disk and replace it will I have to do any further steps since I do not have anything else?

Was this reply helpful? Yes No

‎11-03-2018 11:17 PM - edited ‎11-03-2018 11:19 PM

HP Recommended

A new hard drive will be blank-no operationg system installed.

You can order Recovery Media here:

http://computersurgeons.com/p-24184-windows-8-64-bit-recovery-kit-708649-001-for-hp-pavilion-noteboo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-05-2018 05:54 PM

HP Recommended

I ordered a new SATA drive, it did a drive test but now my Failure Id is different

Q4XS3L-6G699M-MFPXOK-61CX03 and it is still saying that the Long DST failed. But it did test the drive and that was what came up.

Was this reply helpful? Yes No

‎11-05-2018 06:32 PM - edited ‎11-05-2018 06:36 PM

HP Recommended

You could have one of several things going on. The new hdd may actually be faulty- not common but not that unusual to receive a  faulty drive out of the box. Or you actually could have damage to the SATA port on your motherboard.

You might try a hard reset/power reset to see if it changes anything:

http://support.hp.com/us-en/document/c01684768

 Have you tried booting with a Windows dvd or usb flash drive to see if the drive is recognized as an available drive to install to? If you don't have a dvd/usb do you have access to another computer to download an iSO and make one?

 

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.