cancel
Showing results for 
Search instead for 
Did you mean: 
A_J76
New member
1 0 0 0
Message 1 of 2
111
Flag Post

Solved!

Short DST diagnostic Failure with 24 digit code

HP Recommended
HP Pavilion dv3-4302ea Entertainment Notebook PC
Microsoft Windows 10 (64-bit)

I have been unable to start up my laptop so I ran several diagnostics tests and the Short DST failed with the failure ID: OU71WW-5NKA89-XD6V5G-60TE03.

I realise my laptop is very old but wanted to know if there is anything I can do to fix this error/failure - I am keen to get a reasonable amount of material off the laptop before it gives up the ghost!!

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
94,180 94,050 12,187 25,967
Message 2 of 2
Flag Post
HP Recommended

@A_J76 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

But your machine runs Windows 10 now therefore the best option is to use the following guide to do a clean install Windows 10

 

           https://www.microsoft.com/en-us/software-download/windows10

 

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

 

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

1 REPLY 1
banhien
Level 19
Level 19
94,180 94,050 12,187 25,967
Message 2 of 2
Flag Post
HP Recommended

@A_J76 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

But your machine runs Windows 10 now therefore the best option is to use the following guide to do a clean install Windows 10

 

           https://www.microsoft.com/en-us/software-download/windows10

 

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

 

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation