Short DST fail. PC

[Jason1218]

FAILURE ID : 9BTX7A-7P89L7-XD7WMF-60Q303

Product id: M1W07UA#ABA

Smart check: passed

Short dst: fail

System wont boot. I have report due today stuck on the harddrive. I need to know if the files on hard drive can be salvaged, and if the computer is able to boot up/ be foxied. Any information helps. Thankyou for your time.

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced and the operating system reinstalled.

If you can't get into Windows to recover your files, most likely they won't be recoverable.

You can remove the drive, spend a little money to get a USB to SATA cable and see if you can read the contents of the hard drive in another PC's USB port.

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_2_sspa?keywords=...

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 6.

http://h10032.www1.hp.com/ctg/Manual/c04696907

After you replace the hard drive, you can reinstall W10 for free as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m7-n100-notebook-pc/8499292/model/8788306