Sign-In option says unavailable

[dgam]

When I first got this laptop, I was able to sign in with face recognition. One day, it just told me I couldn't do that any more and when I went to settings it said "This option is currently unavailable." I couldn't find an online solution to this so I moved to just using the Hello PIN option. Today while randomly turning on my laptop, it said I couldn't log on with that pin anymore and I had to use the password. Once I logged in and went to the settings, the same message appeared--"This option is currently unavailable." I don't know how to solve it and putting in a password every time is a hassle. When I click on the learn more option, the solutions revolve around pressing the change password button, but that is something unavailable to me. Any solutions?

[Echo_Lake]

@dgam

Thank you for posting on the HP Support Community.

• Did it happen after any Windows Update?
• Have you tried uninstalling/reinstalling Windows Hello Software?

While you respond, let's perform a system restore to an earlier date when it was working fine: (This will not delete your personal data)

• Turn off the computer and wait at least 5 seconds with the computer in a full off state.
• Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
• If a language selection screen opens, select the language you want to use to continue.
• On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
• On the Choose an option screen, click Troubleshoot.
• On the Troubleshoot screen, click Advanced Options
• On the Advanced options screen, click System Restore.
• Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.
• The System Restore window opens.
• Click Next.
• Click the restore point that you want to use, and then click next.
• The Confirm Restore Point window opens.
• Click Finish to restore your computer to a previous point.
• Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click yes in the warning that appears.
• System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.