Signing In Error

[NeedsHelp7]

My HP Chromebook Laptop won't let me sign in. When I use my correct password, it says that my password can't be verified. I've changed my password 3 times and it still wouldn't work and sends me on infinite please wait screen .
        
I really don't want to power wash my computer because I have a lot of years worth important data that I really can't get rid of. Can anyone help me?

[Dragon-Fur · Accepted solution]

@NeedsHelp7 

I am sorry that happened.

It is worse that you apparently have never made backups of your data.

Chromebook might keep most of the data in Cloud Storage.

I've never  had a Chromebook; I can't imagine that Cloud Storage would be wiped out using a reset / power wash.  That would be bad news indeed.

What to do?

We can help only to the extent of providing basic information.

Following is a compilation of "try / consider" suggestions.

The only real relevant source of help in the collection is the one near the end for Google Login.

Password Help on the Community

We can assist to the extent of providing basic information.

Community members are prohibited providing any information that can / will breach the computer's security.

NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).

Start Here and work your way down the list of suggestions.

Finding your Product Name, Product Number, or Serial Number

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Microsoft Account Login

If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

Ask the Community:  Microsoft Community

September 2020

Microsoft Community - Incorrect Password after Windows 10 update – Page 2

Workaround / Solution – Remove trailing space from username

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What else?

A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.

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What else?

Windows PIN Login issues?

Resolve  login issues with your login PIN through Windows / Microsoft.

 Reset your PIN when you’re signed out on Windows 10

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Fingerprint Sensor / Forced Reset

If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

Reminders

 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

HP Collection of “how-to” videos

HP Video Gallery

• Open Category Computing and Mobile Devices
• Search for “forced reset”

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HP Options - Change / Reset Password - Windows

NOTE:

The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously (already) created backups of your personal data to recover your personal files and folders.

HP PCs - Change or Reset the Computer Password (Windows 10)

OR

HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)

HP Collection of “how-to” videos

HP Video Gallery

• Search for “reset password”

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Chromebook - Google Account Login

If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check in “Get more help”

Fix sign-in problems - Chromebook Help - Google Support

HP Collection of “how-to” videos

HP Video Gallery

• Search for “chromebook password”

Resetting Your Google Account Password - Chromebook and Chromebox

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Our Policy -- Password Help on the Community

According to the Community's Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Open website  HP World-Wide Support

 Select your region and follow the prompts

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