Slow boot when USB disk attached

[andijushi]

Hello everybody,

I have this problem with my brand new laptop.

Boot is super fast when nothing is connected through USB; I normally leave my 2 extra-space disks attached but then, if I turn off or reboot the PC, it takes like 5 minutes: it goes in blank screen for 4'55'' and then fast boot through HP image with circling dots-windows dots-login screen (5''). Times are just to explain the waiting.

I searched the BIOS but didn't find any useful setting (I disabled the boot from USB and LAN, just for excluding: no effect).

Anyone with a solution?

Thanks

[Jeet_singh]

@andijushi,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with slow boot while USB connected to your HP notebook. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to do a clean boot on your PC?

Have you tried to update the drivers either using Windows update or using HP Support Assistant.

Have you tried to update the Bios on your PC?

In the meantime, let's try these steps here: 

Try performing a clean boot on your PC and check if it helps.

From Start, search for msconfig.
Select System Configuration from the search results.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
Close Task Manager.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

If the issue persists, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to update the Bios and chipset drivers on your PC using HP Support Assistant

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[andijushi]

Dear Jeet_singh

thanks for the reply.

Already done everything you suggested:

- Clean boot: same time

- Windows update: everything installed

- Laptop drivers: everything updated

- BIOS: updated to the latest.

In my opinion, the first 3 have nothing to do with the slow boot. It seems that the PC searches for something in the USB disks connected BEFORE starting Windows. I searched in the BIOS but didn't find any option to prevent that.

I mean, I need something that tells the PC: don't look for anything in whatever device connected but just boot in the internal drive. I switched on and off the settings in the BIOS but no effect on boot time.

[Jeet_singh]

@andijushi,

Thanks for the update,

As I understand you have tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue. 

I would suggest you try these steps here: 

To remove and reinstall all USB controllers, follow these steps:

1.Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
2.Click the Hardware tab.
3.Click the Device Manager button.
4.Expand Universal Serial Bus controllers.
5.Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
6.Restart the computer, and then reinstall the USB controllers.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[andijushi]

Dear Jeet_singh,

I think you got it wrong.

I am complaining about the very first boot process i.e. before Windows gets loaded (the advice you're giving to me concerns the OS).

If you have any advice about BIOS options or anything about the process BEFORE Windows loads, I will try.

The issue was there even with the PC out of the box (that's why drivers, updates and Windows stuff has nothing to do... except maybe UEFI settings that I don't know as I was used to W7).

Thanks anyway.

[Jeet_singh]

@andijushi,

Usually this is because the BIOS is searching your whole drive for a boot sector that it can latch onto. You can sometimes upgrade the BIOS to make it a bit faster (usually just makes it give up easier). The other option is to remove the "removable device" from your BIOS boot order, or place it below your normal HDD.

Sometimes it so happens that a computer needs more time to read USB devices having a huge amount of data in them and that could be one of the reason for late detection.

so it's recommended not to connect any storage device( such as USB flash drive, USB external hard drive) while booting the computer.

Just wanted to check If Windows has been booting as expected with the external drive connected for some time; and this issue only recently began, it is best to check with the PC or motherboard manufacturer for available BIOS and Chipset updates, along with Windows service updates and patches.

I hope this answers your question. Let me know if you need any further assistance. 

Take care now and do have a fabulous week ahead. 🙂
Regards,

[andijushi]

"The other option is to remove the "removable device" from your BIOS boot order, or place it below your normal HDD"

That's what I have done but it has no effect on boot time.

"...it's recommended not to connect any storage device( such as USB flash drive, USB external hard drive) while booting the computer"

This is not a solution (and not practical! do I have to remember to unplug any storage device and then remember to replug them once booted?): my previous PC had the same disk connected by USB and boot time was the same. I don't remember if this was true in its short story with W10 but certainly it was not a problem with W7.

I think HP should develop a better/fixed BIOS for this problem but I don't know how to suggest it.

[Jeet_singh]

@andijushi,

Thank you for replying,

As I understand you still seem to have a concern related to Slow boot when USB disk attached. 

In this scenario,  I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.