• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ZBook 15 G5 Mobile Workstation

Hello, 

 

I have 2 questions.

 

1. Im facing problem with slow booting. My screen after pressing start button shows HP Sure start. It takes about 2min until my PC turn completely ON. After that, system works fine and fast but the booting is problem.

 

2. I would like to open BiOs menu but there is a password. I bought this ntb from reseller and he dont know the password also. Is there please any solution? I found on internet, you can reset this password for me. I hope so.

 

Thank you in advance 

3 REPLIES 3
HP Recommended

What you found on the Internet is false -- there is no way we or anyone else can reset the BIOS password for you.

 

The password is encoded into the firmware on the motherboard and we have no access of any kind to that.


There is no MASTER BIOS password that works on all PCs or even on all HP PCs. That is an "urban legend" that is simply untrue. If there were such passwords, they would have been posted on the Internet and there would be no value in setting BIOS passwords.


Removing or replacing the BIOS chip does not reset the password, nor does removing the CMOS battery, nor does shorting out the CMOS battery leads.


HP policy is NOT to reset BIOS passwords on existing motherboards -- so changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

And any idea for slow booting please?

HP Recommended

If the computer performs at the normal pace after booting, then it is not the primary cause of slow booting -- a failing drive.

 

My guess is it is the HP Sure Boot -- but I have no idea how to remove or disable that.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.