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‎10-24-2019 08:46 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

I don't know why the HP laptop (faster CPU) start up time is slower than Dell computer (slower CPU). Both are using Intel microprocessors.

2 REPLIES 2

‎10-28-2019 06:39 PM

HP Recommended

@can_vinh
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did you make any changes to the settings of your PC prior to the issue?
  • Did this happen after a recent window or software update?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎10-28-2019 08:19 PM

HP Recommended

I didn't change anything settings. I noticed that it started slow, thus I did turn off "cryto…. scan of hard drive". However it didn't help. I've also followed trouble shooting steps posted by HP-support web.

 

It's is an i5-8250 - Windows 10 1903 - HP 15 da0008ca - 4BQ72UA#ABL.

 

I noticed that there was an update for Intel Bios from HP Assistant. Probably I'll do it tomorrow. It's likely BIOS issue.

 

I have dual boot hard drive, but both original and later installed drives are slow, i.e. same issue. 

 

Thank you.

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