Slowing down/freezing

daryl08 · ‎11-05-2020

HP Envy - Recently my machine has been slow, has frozen a few times, and every time I start it a blank/black screen briefly pops up and disappears. Any idea what is happening?

WAWood · ‎11-07-2020

@daryl08

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

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