cancel
Showing results for 
Search instead for 
Did you mean: 
daryl08
Level 1
10 4 0 1
Message 1 of 2
86
Flag Post

Slowing down/freezing

HP Recommended
Envy
Microsoft Windows 10 (64-bit)

HP Envy - Recently my machine has been slow, has frozen a few times, and every time I start it a blank/black screen briefly pops up and disappears. Any idea what is happening?

1 REPLY 1
WAWood
Level 16
Level 16
33,787 32,909 3,069 7,571
Message 2 of 2
Flag Post
HP Recommended

@daryl08 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation