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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Smart check Faild
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03-16-2023 07:54 PM
Hi:
Enter the information requested at the link below and see if the report provides additional details.
HP Customer Support - Service Center
My prediction of the report is that you will need to replace the hard drive and reinstall the operating system.
03-16-2023 08:17 PM
thank you for reply.
just i want to told you that i replace the CD-ROM with SSD drive and i made it main drive and i installed the windows on it, and I made the original HDD as secondry drive but after do that i faced this issue, so can you tell me how to solve this issue.
i visited HP Customer Support - Service Center and below the result:
HP Hard drive check has Identified a critical failure in your system that requires repair.
Best Regards.
03-16-2023 08:27 PM
You're very welcome.
You'll need to figure out which drive has failed.
I think the easiest thing to do would be to eject the DVD hard drive caddy and see if the error code goes away.
If it doesn't then your SSD has failed and needs to be replaced.
If the code does go away, then you will know that you will need to install a new hard drive in the caddy or install the original DVD drive.
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