Smart hard drive error code 301

[MajorGoodDog]

Logged on last Tuesday and got error message. Told me to F2. Ran tests. Failed SMART Hard disk. Told to go to HP Support.

Everything I’ve downloaded (AVG s/w) loads but when I reboot, it’s not there. Windows 11

[WAWood]

This means the internal drive is failing and will need to be replaced.

After that, you will need to reinstall Windows onto the new drive.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4