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‎03-17-2024 11:55 PM - last edited on ‎03-18-2024 10:07 AM by Retired

HP Recommended

My laptop was working fine but about 2 days ago the window stopped working and has been showing the following things on the screen. Even tried restarting the pc but it won't help.

1000032323.jpg

 

1000032321.jpg

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1 REPLY 1

‎03-18-2024 06:13 AM

HP Recommended

The warning "No bootable device" usually means the hard drive has failed.  Have you run the F2 system diagnostics as indicated on the first screen?  That will tell if the hard drive is available and if it has failed.

 There is a way to get to that first screen another way.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

 


I'm not an HP employee.
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