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GabrielSfecles
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Message 1 of 4
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Solved!

Sometimes when I turn on the laptop it takes 2 minutes until the hp logo appears !

HP Recommended
HP Notebook - 15-da0022nq
Microsoft Windows 10 (64-bit)

Sometimes when I turn on the laptop it takes 2 minutes until the hp logo appears and another 2 until the windows boot completely ! I don't know the real reason ! I tried with Legacy boot enabled and disabled, in both settings I encountered the same problem! 

1 ACCEPTED SOLUTION

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@GabrielSfecles

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
30,226 30,155 1,451 1,519
Message 2 of 4
Flag Post
HP Recommended

@GabrielSfecles

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
GabrielSfecles
Author
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Message 3 of 4
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Thank you for your answer ! In the meantime, I tried to disconnect a USB hub from my laptop and the problem disappeared completely! 

 

Thanks for your help ! 

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Echo_Lake
HP Support Agent
HP Support Agent
30,226 30,155 1,451 1,519
Message 4 of 4
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HP Recommended

@GabrielSfecles

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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