Sorry, the bot can't talk for a while. It's something the bot's owner needs to address.

[Leigh_Wardle]

Hi,

My laptop has a faulty power button, so I would like to book a Care Pack visit.

I've attempted to contact HP on WhatsApp ([Personal Information Removed]).

But the bot is having a holiday for an unknown time: 

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2004. Conversation ID: 19:TJPMoI89C6P2jB5Rr2fKDh2QV_MYXDiLvRRTRtijgpM1@thread.v2. Time (UTC): 8/23/2023 5:41:31 AM.

Is there some other avenue for booking a Care Pack visit?

Regards,

Leigh

[sandytechy20]

@Leigh_Wardle 

Welcome to the HP support community.

I understand that you are having issues with the power button on the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Leigh_Wardle]

Thanks, Sandytechy20.

I have contacted HP support.

The support person helped me update the BIOS.

The power button is working - so far, so good.

[sandytechy20]

@Leigh_Wardle 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.