Sparekey/ Power on password after Bios update (HP Omen 15 Laptop)

[ReedLawson]

Hello, I had this laptop for two days before it got bricked. I set up a power on password beforehand just in case it got stolen on my Uni, and I was updating all drivers and stuff. But after updating the Bios, It now asks for a power on password / administrator password which I do not have, and the old one doesn’t work! Not only that, after three tries, it asks for an usb sparekey thing but I did not set up any sparekey beforehand because I didn’t even have time to set up this computer before it gave me problems. What can I do? I literally object to paying a large sum just after literally using this pc for 2 days just so Hp can change the motherboard. This is not a password lost thing, this is a software problem. I tried windows + B, resetting the cmos, flashing the bios via usb, all the passwords I would use normally, writing the password in another keyboard layout.

[praveen196]

@ReedLawson Welcome to HP Community!

I understand that you would like to reset the BIOS password.

You would have to contact HP for a hardware service as the motherboard may require a Bios Flash.  
 

Any other way of unlocking the BIOS is not authorized by HP.  
 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right. 

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. 

(3) Once completed click the 'Show Options' icon on the bottom right. 

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. 

Keep us posted,

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