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luis_22
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Spectre 360 only charges when I do a Power reset

Spectre x360 - 13t-ae000
Microsoft Windows 10 (64-bit)

The laptop has been working great since last year that I got it on January 2018. Up until a couple weeks ago, the only time the laptop goes into charging mode is if I hold the power button for like 5 seconds on startup, a power cycle/reset. I have tried charging it with the original adapter & apple adapter I have laying around. Why is it doing this now? Any insight is appreciated. 

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Spectre 360 only charges when I do a Power reset

@luis_22,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the battery is not getting charged correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

luis_22
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Spectre 360 only charges when I do a Power reset

Hey Fossette, thank you so much for getting to me. Everything seems to be working right now. I have done both of your suggestions for good measure. I plugged it in & it started charging right away with no power reset. Hopefully it is fixed for good. Thank you so much for your help!

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Spectre 360 only charges when I do a Power reset

@luis_22,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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