10-17-2019 09:09 AM
The laptop has been working great since last year that I got it on January 2018. Up until a couple weeks ago, the only time the laptop goes into charging mode is if I hold the power button for like 5 seconds on startup, a power cycle/reset. I have tried charging it with the original adapter & apple adapter I have laying around. Why is it doing this now? Any insight is appreciated.
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10-20-2019 07:08 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the battery is not getting charged correctly.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check if it helps.
If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.
Here is how you do it.
Step 1: Click the Windows “Start” button and right-click “Computer.”
Step 2: Click “Manage,” then “Device Manager.”
Step 3: Click the “Batteries” section. A list of devices will appear.
Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”
Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
10-20-2019 07:45 PM
Hey Fossette, thank you so much for getting to me. Everything seems to be working right now. I have done both of your suggestions for good measure. I plugged it in & it started charging right away with no power reset. Hopefully it is fixed for good. Thank you so much for your help!