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HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

Wow. Purchased this laptop 11/24/17. On New Year's Eve I used it in the morning for a few hours, then came back in the afternoon to a black screen. The power button blinks on and off white, the power button lights up white. But nothing comes up on the screen. I've already taken all troubleshooting steps, including with an HP rep on the phone this morning. I've had dozens of computers and laptops in my adult life and never had a laptop die suddenly like this when only a year old. I've read other posts indicating that there is a known issue with the 360 motherboards - and also that HP was replacing these faulty motherboards for free. But the BEST HP support could quote me was weeks without my computer at $460 - and that was after the rep went back to his "manager" and offered several "discounts." It felt like a used car scenario. I'm extremely disappointed that my small business spent so much money on a lemon. Up until this point I really liked this laptop, other than it had some issues coming back promptly from sleep.

2 REPLIES 2
HP Recommended

@Beezlebarb


Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I understand your concerns

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

HP Recommended

Thank you, @KrazyToad!

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