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Brisou394
Level 1
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Message 1 of 6
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Solved!

Spectre X360 (2020) shuts down because overheat, fan curve

HP Recommended
spectre x360
Microsoft Windows 10 (64-bit)

Hi there, the problem is persistant so I am complaining again:

I have a spectre x360 2020 but when I use it the laptop shuts down after 30 seconds of playing or intensive usage as 4k vidéo playback. I suspect it is due to an overheat problem, the fan don't even have time to rev up.
- Bios update doesn't solve the problem (currently F.28)

- Setting in BIOS "fan alwase on" doesn't do anything, setting don't work (fan doesn't stay on)
- CoolSense or "HP Cool Control" on the official support page is actually HP Display Control

 

HP_Cool_Control Hp_Display_Control.PNG

 

- Since everything is locked, there is no way to set suctom fan curve (speedfan, fancontrol,..) even HP Command Center doesn't allow you to set anything on my Spectre X360 13' 2020

 

CoolSense Cool_Control.png

 

Thanks in advance, please fix your things because you don't let customer fix it for you..

Brisou
Lymer, alpha gal
1 ACCEPTED SOLUTION

Accepted Solutions
Brisou394
Author
Level 1
7 3 1 0
Message 5 of 6
Flag Post
HP Recommended

Hi,
The problem seem to be solved. I had to fully uninstall the intel graphic driver in device manager and reinstall the one given by HP on it's support page. Fans still take time to rev up, but I didn't had my PC suting down for overheating for some days now...

Brisou
Lymer, alpha gal

View solution in original post

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5 REPLIES 5
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@Brisou394

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

To get the answer to this question, while gaming your hardware needs to operate at a higher rate to ensure performance levels are met. So, naturally, your components get much hotter especially 4k content.
 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Brisou394
Author
Level 1
7 3 1 0
Message 3 of 6
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HP Recommended

I am sorry, you need help?
What do you not understand?

Nom du journal :System
Source :       Microsoft-Windows-Kernel-Power
Date :         06/06/2021 12:46:03
ID de l’événement :88
Catégorie de la tâche :(85)
Niveau :       Erreur
Mots clés :    (32)
Utilisateur :  N/A
Ordinateur :   DESKTOP-86MGP7A
Description :
Le système a été mis en veille prolongée en raison d’un événement thermique critique.
Heure de mise en veille prolongée = <u+200e>2021<u+200e>-<u+200e>06<u+200e>-<u+200e>06T10:46:03.234705800Z             
Zone thermique ACPI = \_TZ.TZ01             
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    Name="ThermalZoneDeviceInstanceLeng<lt; Name="ThermalZoneDeviceInstanceData Name="ThermalZoneDeviceInstance"ength".2348620Z" /31c3b3a-2005-44c2>gt; Name="ThermalZoneDeviceInstance\_TZ.TZ01="ThermalZoneDeviceInstance"ength".<lt;.TZ01="ThermalZoneDeviceInstance/DataTZ01="ThermalZoneDeviceInstance"eng>gt;aTZ01="ThermalZoneDeviceInstance
    TZ01="ThermalZoneDeviceInstance"eng<lt; TZ01="ThermalZoneDeviceInstanceData Name="HibernateTime"iceInstance"ength".2348620Z" /31c3b>gt; Name="HibernateTime"iceInstance2021-06-06T10:46:03.2347058ZInstance"ength".2348620Z" /31c3b3a-<lt;-06-06T10:46:03.2347058ZInstance/Data06-06T10:46:03.2347058ZInstance"eng>gt;a06-06T10:46:03.2347058ZInstance
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gt;ntData"_HOT":03.2347058ZInstance<lt;ntData"_HOT":03.2347058ZInstance/EventData"_HOT":03.2347058ZInstance"engt>gt;ntData"_HOT":03.2347058ZInstance
Brisou
Lymer, alpha gal
Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
29,735 29,665 1,424 1,489
Message 4 of 6
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HP Recommended

@Brisou394

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Brisou394
Author
Level 1
7 3 1 0
Message 5 of 6
Flag Post
HP Recommended

Hi,
The problem seem to be solved. I had to fully uninstall the intel graphic driver in device manager and reinstall the one given by HP on it's support page. Fans still take time to rev up, but I didn't had my PC suting down for overheating for some days now...

Brisou
Lymer, alpha gal
Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
29,735 29,665 1,424 1,489
Message 6 of 6
Flag Post
HP Recommended

@Brisou394

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.
 

 

ECHO_LAKE
I am an HP Employee

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