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‎05-27-2019 01:38 PM

HP Recommended
Product: spectre i7
Operating System: Microsoft Windows 10 (64-bit)

I cannot get any work done because my computer keeps crashing when I am working in Premier. I have updated all of the drivers for both the HP and for nividia. I have also tried uninstalling and reinstalling my Adobe programs that does not work either. Any help would be greatly apprcieated.....I just want to be able to work.

1 REPLY 1

‎05-28-2019 04:20 AM

HP Recommended

Hello @jaketw9 

 

This is not HP related issue. The program is huge and requires lots of resources and it might crash for many reasons.

 

This is software issues - either with the Adobe software or something else which interferes with it on a software level. Consider uninstalling/disabling security applications which may interfere with Adobe. You may also contact Adobe support.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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