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Spectre not turning on

HP Recommended
hp spectre x360 13-ae013dx
Microsoft Windows 10 (64-bit)


my laptop is not turning on and I already got a new charger. The LED light to indicate that is charging is blinking rather than just staying on. Also when I hold the power button the caps lock LED turns on but nothing on the screen. Already tried to do the hard reboot and didn’t work.


quite disappointed as I got this laptop just 2 years ago and was quite expensive. What options do I have? 

any help is appreciated, thank you:)

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Message 2 of 2
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HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


Since this is a Hardware issuer please contact HP Support in your region for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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