cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
112
Flag Post

Spectre reboots automatically - bluetooth/usb stops working

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

Every evening, my laptop reboots automatically.  After which, the Bluetooth devices (mouse) and USB ports stop functioning. 

Trying to use the Windows "restart" function does not work as it hangs on the "Restarting" message from Windows.

 

The only solution is to do a hard reboot by holding down the power button for about 30 seconds.

 

The system event log has several messages that may be related:

Disk - Event ID 11: The driver detected a controller error on \Device\Harddisk1\DR1.

Netwtw08 - Event ID 7026/7025 - 7026 - Dump after return from D3 after cmd

 

My last attempt to fix this was to turn off "Disconnected Standby" (or turning off the Network when in sleep mode) but that did not work.

 

 

2 REPLIES 2
Highlighted
New member
6 5 0 0
Message 2 of 3
Flag Post
HP Recommended

I don't have the same crashing or bluetooth issues, but the return from d3 is definitely present and keeps waking the computer up.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,800 23,788 1,580 2,238
Message 3 of 3
Flag Post
HP Recommended

@Media8slayer, @Fishwithadeagle,

 

I reviewed your post and I understand that the computer is rebooting automatically, and the Bluetooth devices are disconnecting.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation