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‎10-12-2019 02:32 PM

HP Recommended
Product: Spectre x360 - 13-ac033dx
Operating System: Microsoft Windows 10 (64-bit)

My laptop does not turn on.  When plugged in, I can charge other items using the USB port, so I know it's not an issue with the power adapter.  (I have also borrowed other adapters that work with similar laptops, and the result is the same.) The battery is obviously not charging but I would expect to be able to use it while plugged into the AC adapter.  

1 REPLY 1

‎10-15-2019 03:24 AM

HP Recommended

Hi @MrsP2019

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps and isolating the issue. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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