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oliraby
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Message 1 of 2
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Spectre x360 2020 turns on by itself when I plug it in

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

Hello everyone

 

My Spectre x360 running Windows 10 64 bit turns on by itself when I plug it in. Here's how it goes:

 

1. My laptop is shut and in sleep mode

2. I plug in my charger

3. The laptop turns on by itself, without opening the clamshell

 

Obviously, that's not great. I bought my laptop a few months ago and I think it's been doing it since I purchased it. I've noticed it happening before, but only now am I making the connection as I'm traveling and not at my desk (where my laptop is usually always plugged in).  

 

Anybody have any idea why this is happening, and how I can prevent it? Thank you all in advance. 

 

Olivier

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@oliraby, Welcome to the HP Support Community!

 

I understand the laptop keeps turning on itself from the sleep mode.

 

Don't worry I'll try to help you out.

 

Was there any recent windows update on your PC?

 

Please share the product number of your PC to assist you better.

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Check if the power button on your laptop is being pressed.

 

Disable Fast Startup.

 

Go Control Panel 
Power Options
Choose what the power buttons do 
Change settings that are currently unavailable
uncheck "Turn on fast startup (recommended)"
save changes.
Also, go to advanced power settings -> Sleep -> Allow wake timers and disable it.

 

Uncheck automatic restart on your PC.

 

1. Click on Search bar.

2. Then type "System" without the quotes in the search bar and click on it.

3. Click on Advanced system settings.

4. Then click on Advanced tab.

5. Click on Settings under Startup and Recovery. 

6. Uncheck mark on Automatically Restart and click on Ok.

 

Also, Try the steps recommended below to restore BIOS to default.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Try updating the BIOS and chipset driver on your PC and check if it helps.

 

You can try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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