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HP Recommended
HP Notebook - 15-ac109nx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello Hp support,

 

I want to report about something happen to my laptop.

 

Today i just startup my laptop and i get error at boot ,I was going to take photo using my phone but its gone,then my laptop restart and startup normally ,I want to know what does this error mean and where i can find it in my files,I didnt update my laptop since 2-3weeks so it was working normally,This is the first time i get this error.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Cause : Bugcheck code 10-IRQL_NOT_LESS_OR_EQUAL


Bug check 0xA is usually caused by kernel mode device drivers using improper addresses.

This bug check indicates that an attempt was made to access an invalid address while at a raised interrupt request level (IRQL). This is either a bad memory pointer or a pageability problem with the device driver code.

 

you need to change the value of virtiual memory on notebook to resolve the issue.

 

or

 

To resolve an error caused by a faulty device driver, system service, or BIOS

1.Restart your computer.
2.Press F8 at the character-based menu that displays the operating system choices.
3.Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.
 

To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

1.Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.


2.Try disabling memory caching of the BIOS.


3.Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.


4.Make sure the latest Service Pack is installed.


5.If your system has small computer system interface (SCSI) adapters, contact the adapter manufacturer to obtain updated Windows drivers. Try disabling sync negotiation in the SCSI BIOS, checking the cabling and the SCSI IDs of each device, and confirming proper termination.


6.For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only. Also, check each IDE device for the proper master/subordinate/stand-alone setting. Try removing all IDE devices except for hard disks.

 

if you feel difficult to troubleshoot, please call HP tech support for assistance.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

View solution in original post

6 REPLIES 6
HP Recommended

Hi,

 

We need to know the POST error to isolate the issue.

I would recommand to update the drivers and windows on your notebook.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

HP Recommended

I check for update,there is no new updates for me,the problem isnt solved,I need to know the error+What does it mean,From where i can find log for boot?

HP Recommended

On windows search for event log.

 

towards left side expand windows log :

 

windows log.PNG

 

Select on System.

 

Towards right hand side you can find option to Filter current log-click on Filter current log

select critical and apply.

 

you will get all critical error with date and time.

 

if you scroll down you will get details and then check the number for bugcheck code.

 

Please provide all critical bugcheck code details and i will give you the information of error message.

 

"I work for HP."
Regards,
Ruben

 

 

HP Recommended

I find this "BugcheckCode 10"

 

The date for same error 

 

22/7/2018

17/7/2018

9/6/2018 

5/6/2018

20/5/2018

20/5/2018 "twice"

 

Dont know,it said on descprition "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

How thats happen,anyway my problem happen today not at 22/7 

 

HP Recommended

I just remove the filter and find my problem on "Error"

 

first error:

"The server {D63B10C5-BB46-4990-A94F-E40B9D520160} did not register with DCOM within the required timeout."

 

Second error: 

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. "

 

Third error:

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user DESKTOP-A6A7G39\Malk258 SID (S-1-5-21-2211256294-1994836160-1235336601-1010) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

 

Then i get information: 

"The start type of the Background Intelligent Transfer Service service was changed from demand start to auto start."

 

Forth error:

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
and APPID
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
to the user DESKTOP-A6A7G39\Malk258 SID (S-1-5-21-2211256294-1994836160-1235336601-1010) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723). This security permission can be modified using the Component Services administrative tool."

 

Fifth error :

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
and APPID
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
to the user DESKTOP-A6A7G39\Malk258 SID (S-1-5-21-2211256294-1994836160-1235336601-1010) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723). This security permission can be modified using the Component Services administrative tool."

 

Sexth error:

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

 

Sventh error:

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user DESKTOP-A6A7G39\Malk258 SID (S-1-5-21-2211256294-1994836160-1235336601-1010) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

 

 

All of the above between 2:16:54 P.M to  2:21:06 P.M

 

After that many information then again 1 error at 3:00:28 P.m

 

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user DESKTOP-A6A7G39\Malk258 SID (S-1-5-21-2211256294-1994836160-1235336601-1010) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

HP Recommended

Cause : Bugcheck code 10-IRQL_NOT_LESS_OR_EQUAL


Bug check 0xA is usually caused by kernel mode device drivers using improper addresses.

This bug check indicates that an attempt was made to access an invalid address while at a raised interrupt request level (IRQL). This is either a bad memory pointer or a pageability problem with the device driver code.

 

you need to change the value of virtiual memory on notebook to resolve the issue.

 

or

 

To resolve an error caused by a faulty device driver, system service, or BIOS

1.Restart your computer.
2.Press F8 at the character-based menu that displays the operating system choices.
3.Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.
 

To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

1.Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.


2.Try disabling memory caching of the BIOS.


3.Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.


4.Make sure the latest Service Pack is installed.


5.If your system has small computer system interface (SCSI) adapters, contact the adapter manufacturer to obtain updated Windows drivers. Try disabling sync negotiation in the SCSI BIOS, checking the cabling and the SCSI IDs of each device, and confirming proper termination.


6.For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only. Also, check each IDE device for the proper master/subordinate/stand-alone setting. Try removing all IDE devices except for hard disks.

 

if you feel difficult to troubleshoot, please call HP tech support for assistance.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

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