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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Can you pass diagnostics press F2 to run diagnostics.
If a component fails during the UEFI diagnostics then it needs to be replaced
When you press the enter key does the same startup menu show up?
Press F10 and go into the BIOS setup and press F9 or the key that sets the BIOS default. Check that the date and time are correct then press F10 and be sure to safe when exiting the bios.
Does your PC boot?
Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.
Thank you for using HP products and posting to the community.
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