Product: HP Envy x360 Convertible Model 15-dr1021nr
My laptop often but randomly doesn’t power on (which I called about while under warranty but it still does it and I’m out of warranty) and it also (and presently) is stuck on the HP loading screen for the last 3 days! I have unplugged, held power button down, unplugged mouse, etc. I’ve asked the virtual assistant many different ways but nothing is working … many times the start of the virtual assistants “help” is to power down, which I can’t do. Please help!